The Junior Associates (Customer Support and Sales) play a crucial role in the customer service operations of SBI, one of India's largest banks. They are the primary point of contact for customers, responsible for handling various banking transactions, resolving queries, and promoting banking products. Their responsibilities include providing excellent customer service, ensuring customer satisfaction, and contributing to the bank's growth. This role is vital for maintaining SBI's reputation and ensuring smooth banking operations across all branches. They are also responsible for cross-selling and upselling various banking products and services, contributing directly to the bank's revenue generation and market share.The Junior Associates (Customer Support and Sales) play a crucial role in the customer service operations of SBI, one of India's largest banks. They are the primary point of contact for customers, responsible for handling various banking transactions, resolving queries, and promoting banking products. Their responsibilities include providing excellent customer service, ensuring customer satisfaction, and contributing to the bank's growth. This role is vital for maintaining SBI's reputation and ensuring smooth banking operations across all branches. They are also responsible for cross-selling and upselling various banking products and services, contributing directly to the bank's revenue generation and market share.